Return Policy

We want the product to fit your setup. If something is not right, contact us before returning it so we can confirm the correct process and, where possible, solve the issue directly.

30-day return window

You may request a return within 30 calendar days of delivery. The item must be unused, undamaged and returned in its original packaging with all accessories, manuals, cables, remotes, mounts, licenses and promotional items included.

Eligibility

• Return requests must include the order number, product name and reason for return.
• Items must be clean, complete and in resalable condition.
• Original packaging, serial numbers and security seals must be intact where applicable.
• We may ask for photographs to confirm condition before approving a return.

Defective, damaged or incorrect items

If the item arrives damaged, defective or is not what you ordered, contact us within 48 hours of delivery for visible shipping damage, or within 7 days for a manufacturing defect. Include photographs and a description. After confirmation, we will arrange a replacement, repair or refund, and we will cover reasonable return shipping for a verified defect or our error.

How to start a return

1. Email admin@ryasontechnology.com with your order number and reason.
2. Wait for a Return Authorisation (RMA) and return instructions. Do not ship an item before receiving an RMA.
3. Pack the item securely and include the RMA reference inside the parcel.
4. Send the parcel to the return address provided with your RMA. The business address is not a drop-off point without an RMA.

Return shipping

For a change of mind, the customer pays return shipping and any insurance. For a verified defect, damage in transit or our shipping error, we will provide reasonable return instructions and cover the return cost. Original shipping charges are refunded only when the return is due to our error or a verified defect.

Restocking fee

Unopened, unused items are not charged a restocking fee. Opened, non-defective items may be accepted at our discretion and may be subject to a 15% restocking fee to cover inspection, repacking and resale preparation. We will confirm any fee before you send the item back.

Non-returnable items

Unless required by applicable law, we cannot accept:

• Custom, special-order or made-to-order products.
• Final-sale, clearance or gift-card purchases.
• Products that have been installed, modified, flown, submerged, damaged by misuse or used in a way that prevents resale.
• Items missing serial numbers, security seals, components or original packaging.
• Hygiene, consumable or downloadable software products once opened or activated.

Refunds and exchanges

Approved returns are refunded under our Refund Policy. If you prefer an exchange, tell us in the return request; exchanges depend on stock availability and any price difference will be confirmed before processing.

Manufacturer warranty

Manufacturer warranties are provided by the manufacturer and are separate from this return policy. We can help you identify the correct warranty route, but we do not extend or replace the manufacturer's warranty.

Contact us

Ryason Tech LLC
24B Peoples St
Starkville, MS 39759
United States

Email: admin@ryasontechnology.com
Phone: +1 601 324 1856